Shipping and return policies for Golden Rules

Shipping Info
DOMESTIC SHIPPING
We use Royal Mail 1st Class postage.
INTERNATIONAL SHIPPING
We use Royal Mail Airmail Small Packets postage.
RECORDED / TRACKED DELIVERY
All packages can be sent via Recorded Delivery, by selecting this option at checkout. If you request recorded delivery, we will send you a paypal request to cover the extra postage charge. If you do not request recorded delivery at checkout, then your order will not be sent with a tracking number.

We would strongly recommend this method for higher value objects such as box sets and large vinyl packages.

EXPECTED DELIVERY TIME
Domestic orders: parcels should reach you within 1-3 days of dispatch.
International orders:
Europe: parcels should reach you within 3 to 5 working days of dispatch,
Worldwide: parcels should reach you within 5 to 7 working days of dispatch.
Return Policy
All returns must be made within 7 working days (excluding weekends and bank holidays) of the receipt of your item from Lex Records.

When returning a product please also contact us by email at shop@lexrecords.com and include the following information:

Your name
Order number
Name of the product you are returning
Reason for return
Returned parcels that go missing and are not received by us cannot be refunded. For this reason we recommend you use recorded delivery when returning items to us.

If you are returning an item which is not damaged refunds will only be issued if the returned item arrives with us in the same condition as it was sent out and is still sealed.